FREQUENTLY ASKED QUESTIONS FOR
What is Internet Banking?
First State Bank of Forsyth Internet Banking is a convenient way to access your accounts without going
to the Bank. Internet Banking is available to you from your home or
office – 24 hours a day, 7 days a week just by using your personal
What Can I Do With Internet Banking?
You can access your checking, savings, certificate of deposits, or loans to verify balances,
*transfer money between accounts, order checks and export
information to your personal financial software.
*Some restrictions apply to transfers (ask our
Deposit Support Services Representative for clarification).
How Do The Balances That Are Shown Online
Compare To The Bank Computer Balances?
First State Bank of Forsyth “Real time Access” for
your balance information. This means that the balance you see at
home is exactly what the balance shows at the bank. In most cases,
if you make a deposit or cash a check or even use your Debit Card,
you will be able to see that transaction online immediately.
How Much Does Internet Banking Cost?
The service is free for our customers.
Is Internet Banking Private and Secure?
First State Bank of Forsyth has incorporated
state-of-the-art security to ensure both privacy
and security. We require passwords, data encryption, firewalls and
internal security procedures.
What is Data Encryption?
Data encryption is a method of coding
information in order to provide privacy for the data flowing between
your computer and the bank’s online server. We use 128-bit
What Is A Firewall?
Our computer systems are protected by a system
of filtering routers and firewalls, which create a protective shield
between the outside Internet and the internal network of First State
Bank of Forsyth. We use layers of technology to ensure that your Internet
transactions are secure and tamper-proof.
What Can I Do To Protect Myself?
Your Logon ID and Password provide one of the
most important security features for Internet Banking. Because you can
select and change your password at anytime, you can prevent
unauthorized online access to your accounts.
Other security tips:
Keep your web browser software up-to-date to take
advantage of the latest security enhancements.
Take precautions to keep your computers free from
viruses that might be used to capture password keystrokes or send
information from your hard drive.
Please be careful where you choose to do your Internet
Banking and what you do with your transaction data. DO NOT use
coffee shop Internet hook-ups or rented computers. Computers can be
configured to capture private information from unsuspecting Internet
If you get an unexpected web page asking you for your
credit card, password or account information, DO NOT
DO NOT share diskettes that contain confidential
information even if you think you have erased the information.
It is a good idea to shred printouts of your account
information before discarding them.
What Equipment Do I Need?
First State Bank of Forsyth Internet Banking works best on Microsoft XP, 2000,
NT, or 98 operating systems and Internet Explorer 5.5 and higher.
It also works on Netscape 6.1 and higher. Your browser must support
128-bit encryption. With Apple computers, Internet Banking will work
with the latest Internet Explorer 5.5 for Macintoch 5.1.5 and
operating system 90 or greater.
(NOTE: It is always prudent to update your
internet browser to the latest version available to insure maximum
Can I Access First State Bank of Forsyth Through My Current Internet Service?
Yes. The browsers that First State Bank of Forsyth requires work with most
Internet service providers.
Does Internet Banking Connect Work With Quicken and
Yes it does. Data can be downloaded to
spreadsheets such as Microsoft Excel or personal financial
management software such as Quicken or Microsoft Money in a “qif”
Who Do I Contact If I Have Problems Or Questions?
You can contact Deposit Support Services at
Our Service Representative will be available from 8:00 a.m. to 5:00
p.m. Monday through Friday. You may also click on the Online
Help button located in the top right corner of your screen while you
are logged on.
How Do I Get Started?
If you have an account with First State Bank of
Forsyth, you will need to fill out enrollment form (either online or
at one of our offices). You will be issued an Access ID and a
temporary Password after completing the enrollment form, which will
be sent via U.S. Mail. After receiving your Access ID and
temporary Password you will need to go to our web site
and click on the “Online Banking” button. You will
then need to click on the “Log On” button. Enter your Access ID and
temporary Password. You will be required to change your Password,
and you will have the option of changing your Access ID. Your new
Password must be between 6 and 17 characters long and include at
least one number and one alpha character.
End of Frequently Asked Questions